Terms & Conditions
These are our terms and conditions. By making a purchase from us, you acknowledge that you have read, understood, and agreed to abide by our terms and conditions.
Thank you for entrusting Veg Gear with your order. This document details our Terms and Conditions. By ordering from us you agree that you have read and understood our conditions of business and agree to be bound by them, should you require any clarification of any aspect of the terms then please ask.
FEE LEVELS
All items are available on request and are subject to VAT at the current rate.
SETTLEMENT TERMS
Payment is due at the time of treatment or discharge unless alternative arrangements have been agreed in advance. Should an account not be settled a reminder will be sent. Should it be necessary for further reminders to be sent, administration charges will be incurred. After due notice, unpaid accounts will be referred to our debt collection agency and further charges, such as for the production of reports, correspondence, court fees, attendance at court and phone calls will be levied in respect of costs incurred in collecting the debt. While it is our policy to cooperate with our clients whenever possible, if payment is not made in accordance with our terms, then debts will be escalated for further action and may include the County Court to issue proceedings. Any cheque or credit/debit card transaction not honoured or any cash tendered that is found to be counterfeit will result in the account being restored to the original sum with further charges added to cover bank charges and administrative costs.
If the debt is a business-to-business debt, then we will pursue payment of all charges and interest to which we are entitled under the Late Payment of Commercial Debts (Interest) Act 1998 including our Administrative costs. If outstanding accounts are referred for legal proceedings the Court Fees and Legal Costs will also be claimed.
INABILITY TO PAY
If for any reason, you are unable to settle your account as specified, we ask you to discuss the matter with a member of staff, as soon as possible and before treatment takes place. Please note that instalments or part payment of any account may be sanctioned with the express permission of a senior member of staff but any such arrangement must be agreed before treatment takes place. Emergency treatment to alleviate suffering will always be given irrespective of ability to pay.
METHODS OF PAYMENT
Accounts are due for settlement at the end of the sale. You may settle your accounts using cash or credit/debit cards. Card payments can be taken over the phone for your convenience. BACS payments are to be paid to the bank account shown on the foot of your invoice and should include as an account reference your surname and postcode. If you can’t find it, please call or email us.
RETURNS POLICY
Always keep your invoice or despatch note as this is your proof of our guarantee. If you return an item you are not pleased with, or which is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition.
If you are not satisfied with your goods for any reason, you should notify Vet Gear either over the telephone or by email within 5 days of receiving the goods. Call our Customer Service Helpline at +447508999579 for assistance with your return.
We are unable to offer refunds or accept returns on the following products.
• Any product altered in any way ie engraving or stitching applied
Please have your order reference on hand. You will be asked to provide evidence of the damaged goods if damaged in transit.
When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel and we strongly recommend you send it via recorded post. If you are returning an item as a result of a mistake by Vet Gear we will pay for the cost of postage for the return parcel (UK and Ireland only). Genuinely faulty goods will be credited in full for the item and the return postage (UK and Ireland only). This does not affect your statutory rights.
All returns must be sent to:
Vet Gear
47 Old Coach Road
Templepatrick
BT39 0EX
COMPLIMENTS/FEEDBACK
We are always pleased to receive compliments/feedback on the service we provide.
COMPLAINTS AND STANDARDS
We are sorry that our service has fallen short of your expectations and we would like to thank you for bringing your concerns to our attention. We take any complaint made to us seriously and reflect on them to improve the quality of our service for all our customers.
For clarity and for us to fully understand the nature of your complaint we ask that you make the complaint in full to admin@vetgear.co.uk
Please give all details of the event or situation that you wish to complain about, try to include as much detail as possible (times, dates, etc). It is also helpful if you indicate how you wish us to resolve your complaint.
Or please write to :
Vet Gear
47 Old Coach Road, Templepatrick, BT39 0EX
We will send you an acknowledgement of your complaint and give you a time frame to expect our reply, this is typically two weeks. This period gives us an opportunity to investigate the case fully, including reviewing all the clinical notes and interviewing all of the staff involved in the episode in question.
In our reply we will outline the facts of the case, how we propose to resolve your complaint and what steps we will put in place to prevent the same problem from occurring again.
VARIATIONS IN TERMS AND CONDITIONS OR BUSINESS
No addition or variation of these conditions will bind the company unless specifically agreed in writing by the directors. Additionally, no agent or person employed by or under contract with the company has the authority to alter or vary these terms and conditions in any way.
